Changes at GMAC Mortgage
Effective February 1, 2013, GMAC Mortgage will no longer accept new loan applications or service existing mortgages. The company's loan origination and servicing businesses have been sold and will be operated under new ownership. GMAC Mortgage will continue to process mortgage loan applications that were submitted prior to February 1 and are in active status.
We are working hard to ensure a seamless transition for our customers. The transfer of loan servicing to a new servicer does not affect any term or condition of your mortgage documents, other than those directly related to the servicing of your loan. For loans transferred to Ocwen, there will be no immediate change to your account number or payment address; only to the name of the company to which you make your payment. For loans transferred to Green Tree, please refer to your Welcome Letter for details.
In addition, for loans transferred to Ocwen all mailing addresses and phone numbers previously used to contact GMAC Mortgage remain the same. You can use them to contact us about your loan application or to contact your servicer regarding your existing account. You will continue to be served in a knowledgeable and professional manner, just as you have in the past.
If you have questions about your account, the servicing transfer or any other concerns, please call Customer Service at 1-800-766-4622 or log into your account.
If you have questions about an in-process loan application, contact your Loan Processor. If you do not have contact information for your Loan Processor, please call 1-888-651-4622.
